Frequently Asked Questions (FAQs)
Find quick answers to common questions about our Genset, Engine Parts, Alternator Parts, Controllers, Switches, Contactors, and Solar System Products.
What types of genset parts do you sell?
We offer a wide range of genset parts, including engines, alternators, controllers, switches, and contactors.
Do you provide complete gensets or only parts?
Currently, we specialize in supplying only genset parts, not complete generator sets.
Which engine parts are available?
We supply essential engine parts like filters, pumps, injectors, belts, sensors, and gaskets.
What alternator parts do you stock?
We stock AVR (Automatic Voltage Regulators), rectifier assemblies, bearings, diodes, and more.
What is a genset controller?
A genset controller manages and monitors generator operations automatically for safe and efficient performance.
What is an ATS controller?
An ATS (Automatic Transfer Switch) controller ensures smooth power transfer between the generator and the main supply during outages.
Do you sell switches and contactors separately?
Yes, we provide a variety of industrial-grade switches and contactors for genset and electrical applications.
Are your products compatible with all brands of generators?
We offer both OEM (Original Equipment Manufacturer) and compatible parts for major generator brands.
Do you provide warranty on parts?
Yes, all our parts come with a standard manufacturer’s warranty, subject to terms and conditions.
Are the solar panels certified?
Yes, our solar panels are certified to international standards such as IEC and UL.
Do you offer technical support for installation?
Yes, we offer basic technical support and guidance for product installation and setup.
How can I order or request a quotation?
You can contact us directly through our website, email, or customer service line for inquiries and quotations.
What is your return policy?
Products can be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase.
How do I request a refund?
To request a refund, please contact our customer service team with your order details. Refunds are processed after we receive and inspect the returned item.